Shipping and Delivery
AUSTRALIA
All orders are shipped same or next day with Australia Post including an emailed Tracking number upon dispatch (excluding public holidays and weekends).
FREE TRACKED SHIPPING - NATIF offers free standard post shipping with all purchases over $150 (Australia wide only).
FREE Pick-up option for Melbourne Online and Wholesale orders - Collect opposite reception 9am-5pm Monday to Friday. You will get an email notification with details when parcel is ready for pick-up.
Shipping times: Standard post is usually 3-5 working days and Express post is usually 1-3 working days depending upon your location (Major city or Regional).
Flat rates apply for Standard and Express Orders under $150.
$9.95 Standard and $15 Express via Australia Post
INTERNATIONAL
At NATIF, we are pleased to offer international shipping so customers around the world can enjoy the unique flavours of Australian native ingredients.
Tracking number will be sent to your email address upon dispatch (excluding public holidays and weekends). You can track your order via Australia Post Tracking page on their website.
All international orders are carefully packed and dispatched from Australia on the same or next day with Australia Post. Once your parcel leaves Australia, it will travel through the international postal or courier network and arrive in your destination country for customs clearance.
FREE TRACKED SHIPPING - Is available on orders over $200-$300 depending upon weight.
Customs, Duties, Taxes & Import Fees
Please note that international orders may be subject to customs duties, import taxes, VAT, GST, handling fees, quarantine inspection fees or other local charges once the parcel arrives in your country.
These charges are set by your country’s customs authority and are not included in the NATIF product price or shipping cost paid at checkout.
Any customs duties, taxes or additional fees are the responsibility of the customer. NATIF has no control over these charges and cannot predict the amount, as they vary depending on the destination country, order value, product type and local import regulations.
We recommend checking with your local customs office before placing an order so you understand any possible costs that may apply.
What Happens When Your Parcel Arrives Overseas?
When your parcel arrives in your country, it is usually processed by your local customs authority. They may review the contents of the parcel and assess whether any duties, taxes or fees are payable.
In some cases, your local postal service or courier may contact you directly to request payment of these charges before delivery can be completed.
Once customs clearance is finalised, your parcel is released to the local delivery provider, who will deliver it to your nominated address.
Delivery Delays
International delivery times can vary depending on the destination country, customs processing times, public holidays, seasonal demand and local postal or courier services.
Please allow extra time for customs clearance, as delays can occur once your parcel has arrived in your country. NATIF is not responsible for delays caused by customs, quarantine checks or local delivery services.
Food Import Regulations
As NATIF products are food items, some countries may have specific import restrictions, quarantine requirements or rules about dried herbs, spices, fruits, seeds or plant-based ingredients.
It is the customer’s responsibility to ensure the products ordered are permitted to be imported into their country. If an order is delayed, returned, confiscated or destroyed by customs due to local import regulations, NATIF cannot be held responsible for any loss, fees or additional costs incurred.
Returned or Unclaimed Parcels
If a parcel is returned to NATIF because customs duties or taxes were not paid, the parcel was refused, the address was incorrect, or the parcel was unclaimed, any return shipping costs, customs fees or related charges may be deducted from any refund where applicable.
Original shipping costs are generally non-refundable.
Need Help?
If you have any questions before placing an international order, please contact us and we will do our best to help. However, for the most accurate information about duties, taxes and food import requirements, we recommend contacting your local customs authority before ordering.
